Securing Your Move: What to Ask a Moving Company

Published: 18 Sep, 2023

Last Updated: 23 Sep, 2023

Serik Baimoldayev

Serik Baimoldayev

Ever stood in the middle of your living room, surrounded by a sea of boxes, and wondered: what to ask a moving company? I’ve been there. It’s like attempting to explore a strange city without any guidance.

You want to make sure you’re getting quality service, right? But where do you even start?

Well, breathe easy because we’re about to light up that path for you. With questions on services offered, rates and insurance coverage all lined up ready for use.

The best part? We’ll also dive into how long it takes them to move your belongings or if any additional charges may sneak up on you. Hang tight!

Table Of Contents:

What Services Does the Moving Company Offer?

Gaining an understanding of the services provided by your moving company is essential when preparing for a major relocation. Let’s take a look at some of these key offerings.

Packing and Unpacking

Moving companies often give full-service packing options. They come to your home with boxes, tape, bubble wrap – everything needed to safely pack away your belongings. Once you’ve reached your new place, they’ll even help unpack.

Loading and Unloading

A staple service in every reputable moving company is loading and unloading. It takes the weight off your shoulders — literally. Trained movers know how to handle heavy furniture without damaging it or themselves.

Storage Solutions

If there’s time between when you need to vacate your old space and can get into the new one, many moving companies offer storage solutions. Your possessions are kept secure until you’re ready to receive them.

Specialty Moves

Sometimes standard boxes won’t cut it because we have items that require special care – think artwork or grand pianos. Some movers specialize in handling such delicate objects with extra attention and protective measures.

Remember: not every mover will provide each of these services; asking upfront about what they offer helps ensure smooth sailing on moving day.

What Are the Rates for These Services?

Moving can be a costly affair. It’s essential to ask about rates upfront so you’re not caught off guard by any surprise expenses.

Understanding Moving Company Rates

Every moving company has its own way of determining costs, but there are some common factors they consider. This includes the distance of your move, how much stuff you have and whether you need extra services like packing or storage.

The cost of a move can be affected by the time of year, with peak season (summer) usually being more costly due to increased demand. The American Moving & Storage Association reports that an interstate household move averages around $4,300.

Pricing Structure: Flat Rate vs Hourly

Different companies may offer either flat rate pricing or hourly charges. A flat rate gives one total price for all services while hourly rates depend on how long it takes to complete your move.

You might think that a flat rate is always better because it seems straightforward, but this isn’t necessarily true. With an hourly rate system, if your movers work quickly and efficiently, you could end up saving money.

Inclusions and Exclusions

A quote should clearly outline what’s included in their service fee – from labor and transport costs to packing materials used during transit. Ask them explicitly about these details as assumptions can lead to misunderstandings later on.

Note: Often times insurance coverage is separate from the basic service fee – make sure this aspect gets clarified too.

Negotiation is Key

It’s important to remember that prices aren’t always set in stone. You can negotiate. But be realistic and respectful – moving companies need to cover their costs and pay their employees fairly.

The Bottom Line

Moving company rates can vary widely, so it’s crucial you ask about them early on. By understanding how these charges are calculated, you’ll be better equipped to budget for your move effectively.

Key Takeaway: 

Get a handle on the nuts and bolts of moving company costs. They’re shaped by things like how far you’re going, how much stuff you have, any extra help needed, and when you move. Realize that prices can be either flat or hourly – each has its own benefits and drawbacks. Make sure to know exactly what’s in your quote so there are no unexpected surprises; don’t forget insurance is typically not included. Finally,

Is Insurance Included in the Price?

One of the key questions to ask when hiring a moving company like SEKA Moving is whether insurance is included in their service pricing. It’s essential not to relocate your possessions without some kind of insurance, similar to how you wouldn’t drive a vehicle with no auto coverage.

You see, accidents can happen even with experienced movers on board. Therefore, knowing if your valuables are protected during transit should be top priority. This could mean the difference between peace of mind and costly surprises.

What Kind of Insurance Is Offered?

Moving companies often offer different types of insurance options. These might range from basic coverage (released value protection) that offers minimal reimbursement per pound for lost or damaged items, up to full-value protection which covers replacement cost or repair services.

The type offered directly affects your final price tag so understanding this beforehand will help avoid unexpected costs later on. Ensure you comprehend the particulars of each policy before selecting one.

Adequate Coverage vs Cost Savings

Saving money is always tempting but skimping on moving insurance may not be wise. While including insurance increases initial costs slightly, it can save big bucks down the line if something goes wrong during transport.

  • Your grandmother’s antique clock? Covered.
  • The large flat-screen TV? Protected.

Imagine having such peace-of-mind while transitioning into your new home.

Negotiating an All-Inclusive Deal

Sometimes companies include certain levels of cover within their quoted prices – typically limited liability level.

However, you can often negotiate for a more comprehensive cover to be included in the initial quote. This way, your belongings get better protection without inflating costs.

So, the Federal Motor Carrier Safety Administration suggests you should ask movers about their insurance options.

Key Takeaway: 

Always ask your movers, such as SEKA Moving, if their price includes insurance. Things can go wrong and it’s crucial to have protection for your items while they’re on the move. Get a clear picture of the different insurances available and what they cover – this way you won’t face unexpected charges later. Although getting insured might raise your upfront costs, it could be a lifesaver if anything goes south.

How Long Will It Take to Move My Belongings?

Moving can take a while, so it’s best to plan ahead. But, knowing how long it might take helps you plan better.

The duration of your move depends on several factors. The distance between the old and new locations plays a big part in this equation.

A SEKA Moving blog post explains that local moves usually wrap up within a day, but cross-country relocations could stretch over multiple days or even weeks because of the longer distances involved.

The Size and Quantity of Your Items Matter Too

Bulky items like furniture and appliances are more challenging to pack and load onto moving trucks. Thus, if you have many large pieces or lots of boxes, expect the process to take longer than average.

This is why decluttering before your move can speed things up considerably by reducing what needs shifting.

Your Preparedness Makes a Difference as Well

If everything’s packed neatly into labeled boxes ready for pickup when movers arrive – great. This will significantly reduce loading times compared with having loose items scattered around.

Scheduling Is Crucial

To get an accurate estimate about timing ask potential movers about their schedule during consultation sessions.

You may find out that peak periods (such as weekends) may cause delays due to increased demand while off-peak periods could offer quicker turnaround times.

Lastly, remember unforeseen circumstances such as bad weather or traffic congestion also impact timings.

For peace of mind, it’s wise to ask your chosen moving company for a detailed timeline of the move. That way, you can manage expectations and plan accordingly.

Are There Any Additional Fees or Charges?

When you’re planning a move, it’s crucial to know exactly what you’re paying for. Hidden fees can be a nasty surprise, so always ask your moving company about any additional charges.

Moving companies might have extra costs that aren’t included in the base price. These could range from packing materials and labor to long carry fees if movers need to transport items further than they expected.

Packing Materials and Labor

Some companies charge more for specific packing services. For example, special packaging for delicate or valuable items may come with an added cost. SEKA Moving explains these potential extras.

Elevator Fees

If your building has an elevator that is too small for some of your belongings, you may incur ‘elevator fees’ to cover the extra time and effort needed by the movers to carry items up stairs. This covers the extra time and effort needed by the movers to carry items up stairs.

Long Carry Fees

A “long carry fee” applies when movers must haul things over unusually large distances between their truck and your home’s entrance according to MyMovingReviews’ insights on mover fees.

Furniture Disassembly & Reassembly Fee:

In case furniture needs disassembling at the pick-up location then reassembling at the destination place, Money.USNews describes this as a potential extra charge.

Remember, every moving company is different. So always ask about additional fees to avoid surprises on your bill.

The Importance of Transparency

A reputable moving company will be upfront about all costs. If they’re not transparent from the start, it might be time to look elsewhere according to Better Business Bureau’s tips for hiring movers.

Moving can already be stressful enough without worrying about hidden charges. By inquiring the correct queries and performing your research, you can guarantee an effortless and open relocation experience.

Key Takeaway: 

Always ask your moving company about potential hidden fees, such as packing materials and labor costs, elevator fees, long carry charges or furniture disassembly & reassembly. Every company is different so to avoid nasty surprises on your bill – make sure they’re upfront about all costs.

Do You Have References I Can Contact?

When you’re choosing a moving company, it’s vital to get an idea of their track record. One great way to do this is by asking for references from previous customers.

This gives you the chance to speak directly with people who’ve used the services of the moving company in question. They can give you firsthand insights into what it’s like working with them – good or bad.

The Importance of Checking References

Contacting references lets you assess whether the moving company consistently delivers high-quality service. Obtaining feedback from those who have already used the services of a moving company can provide insight into aspects such as communication, problem-solving capacity and punctuality, beyond just packing and shipping.

While online reviews are helpful, speaking directly with past clients offers more detailed information about their experiences.

Talking Points With References

You might wonder what exactly to ask when talking to these references. Here are some points that could help guide your conversation:

  • Did they feel that their belongings were handled carefully during packing and transit?
  • Was there clear communication throughout all stages of the move?
  • If any issues arose, how were they resolved by the movers?

Potential Red Flags

If a mover hesitates or refuses outright when asked for references, take note. It may suggest less-than-stellar service in their history which they’d rather not share.
Also be cautious if provided contacts seem overly enthusiastic without offering much detail about why they liked using SEKA Moving – sometimes companies will offer incentives for positive testimonials.
Lastly remember no one is perfect: even top-rated movers have occasional hiccups due circumstances beyond control like weather conditions but what matters most is how such situations are handled.

Remember, moving is a big task. Having all the relevant information about your movers can aid in making a wise decision that will ensure you have a stress-free move to your new home.

Key Takeaway: 

When choosing a moving company, don’t forget to ask for references. Talking directly with past clients can give you firsthand insights into the movers’ service quality – packing, transportation, and customer care aspects. Be alert for any red flags like hesitation in sharing references or overly enthusiastic yet vague testimonials. Ultimately, knowing more about your potential movers leads to a smoother move.

What Safety Measures Are Taken During a Move?

Moving is no easy task. But, knowing that your belongings are in safe hands can make the process less stressful. So, what safety measures should you ask about? Let’s take a look.

Packing and Handling

Ask how they protect your items during packing and transit. This includes using high-quality packing materials like bubble wrap or padded blankets to cushion fragile items. A reputable moving company will also train their staff in proper handling techniques to avoid damage.

Furniture Disassembly

Large furniture pieces might need disassembling for easier transport. Ask if this service is provided and how they ensure all parts reach the destination intact.

Loading Techniques

The way goods are loaded into the truck matters too. Look for companies who use systematic loading methods such as tiered stacking with heavy boxes at the bottom of stacks.

Safety Equipment

Inquire about special equipment used for secure transportation – things like straps, dollies, hand trucks, or even customized crates could be employed to keep your belongings safe on rough roads.

Vehicles Maintenance

Federal Motor Carrier Safety Administration regulations require regular vehicle maintenance checks by movers, which contributes greatly towards overall move safety.

Crew Experience

An experienced crew knows exactly what it takes to handle each type of item properly – from grand pianos down to fine china sets; there’s nothing an expert mover hasn’t seen before.

In Transit Protection Measures

Ask about in-transit protection measures. This can include temperature-controlled trucks for sensitive items or GPS tracking to monitor the journey and keep your mind at ease.


And finally, don’t forget to ask if they offer comprehensive insurance coverage for potential damage during transit. It’s an essential part of a stress-free move.

These safety steps make sure your stuff’s safe during the whole move – from packing up at your old spot to settling in at the new one. Don’t forget to chat about this with potential movers so you’re clued in on what’s happening.

Key Takeaway: 

Make sure your move is a breeze by asking your movers about their safety practices. Ask them how they pack and handle items, take apart furniture, load stuff up, use safety gear, maintain their trucks to meet federal rules, the experience of their crew and what kind of things they’ve moved before. Also remember to ask about measures during transit like temperature-controlled trucks.

FAQs in Relation to What to ask a Moving Company

What questions should you ask when moving?

Key questions to ask include: What services are offered? How much do they cost? Is insurance included? Are there any extra fees, and can I speak with past clients?

How do I prepare for a moving service?

To prep for movers, start by decluttering. Then pack your stuff carefully or let professionals handle it. Label everything clearly and have a plan for move day.

What do I need to know before starting a moving company?

You’ll need knowledge of logistics, safety protocols, pricing strategies, customer service principles. Also be ready to meet legal requirements like licenses and insurance.

Do you haggle with movers?

Moving costs can sometimes be negotiated depending on the season or demand but remember quality shouldn’t be compromised over price.


Navigating the world of moving companies doesn’t have to be daunting…

Armed with these questions, you’re ready. You know what to ask a moving company about their services and rates.

You understand the importance of insurance coverage for your belongings. And time frames? You’ve got that covered too!

No sneaky additional charges will catch you off guard because you’ll ask upfront.

And remember: References matter! Always check them out.

Safety measures during transit? It’s not an afterthought anymore; it’s part of your inquiry list now.

So go on, start asking those critical questions and secure a smooth move!

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